Terms & Conditions
Last Updated: June 2026
Welcome to Shushan Acres. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
About Us
Shushan Acres is a Kenyan natural wellness brand offering wholesome foods, herbal wellness products, handcrafted personal care products, honey, and digital educational resources.
Our brands include:
- 🌾 Shushan Acres Foods
- 🌿 Nature's Farmacy
- 🌸 Selah Botanicals
- 🍯 Shushan Acres Bee Farm
Eligibility
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
Product Information
We strive to ensure that all product descriptions, images, pricing, and availability are accurate.
Because many of our products are handcrafted and made from natural ingredients, slight variations in colour, texture, aroma, packaging, or appearance may occur between batches.
These natural variations are normal and do not affect product quality.
Pricing
All prices are displayed in Kenyan Shillings (KES) unless otherwise stated.
Prices may change without prior notice.
The price charged will always be the price displayed at the time your order is placed.
Orders
Submitting an order does not automatically constitute acceptance.
We reserve the right to:
- accept or decline any order,
- limit quantities,
- cancel orders where pricing errors have occurred,
- cancel orders suspected of fraud or misuse.
If an order is cancelled after payment has been received, an appropriate refund will be issued.
Payment
We currently accept:
- M-Pesa (Buy Goods Till Number)
- Additional payment methods as displayed during checkout.
For manual M-Pesa payments:
- Orders are processed after payment has been verified.
- Customers should complete payment promptly after placing their order.
- If payment is not received within a reasonable time, we reserve the right to cancel the order.
Shipping
Shipping charges are calculated during checkout based on the shipping policy published on our website.
Delivery times are estimates and may vary due to courier schedules, weather conditions, public holidays, or other circumstances beyond our control.
Returns & Refunds
Returns and refunds are governed by our published Returns & Refund Policy.
Please review that policy before making a purchase.
Digital Products
Digital products are delivered electronically.
Once access or download has been provided, digital products are generally non-refundable unless the product is defective or inaccessible due to a technical issue on our side.
Health Information Disclaimer
The information provided on this website is intended for educational and informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Statements regarding herbal products, foods, or personal care products have not necessarily been evaluated by regulatory authorities.
Always seek the advice of a qualified healthcare professional before using herbal products, particularly if you are pregnant, nursing, taking medication, or have a medical condition.
Intellectual Property
All content on this website, including:
- text,
- photographs,
- graphics,
- logos,
- product names,
- recipes,
- educational materials,
- downloadable resources,
is the property of Shushan Acres unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
User Conduct
You agree not to:
- misuse the website,
- interfere with website security,
- submit false or misleading information,
- attempt unauthorized access to our systems,
- use the website for unlawful purposes.
Limitation of Liability
To the fullest extent permitted by applicable law, Shushan Acres shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
Privacy
Your use of this website is also governed by our Privacy Policy.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the Kenyan courts.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.
Contact Information
If you have questions regarding these Terms & Conditions, please contact us:
Shushan Acres
📧 Email: hello@shushanacres.co.ke
📱 WhatsApp: +254 796 365151
Herbal Products Disclaimer
Herbal products and natural remedies may affect individuals differently. Results can vary depending on factors such as age, diet, lifestyle, existing medical conditions, and adherence to recommended use. Customers are responsible for reading all product information before use. If you have allergies, are pregnant, nursing, or are taking prescription medication, consult a qualified healthcare professional before using any herbal product.