Privacy Policy
Last Updated: June 2026
Welcome to Shushan Acres. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or purchase our products.
By using this website, you agree to the practices described in this Privacy Policy.
At Shushan Acres, we value your trust as much as your health. We are committed to handling your personal information with honesty, care, and respect, and we collect only the information necessary to serve you well.
Who We Are
Shushan Acres is a natural wellness and lifestyle brand offering wholesome foods, herbal wellness products, personal care products, honey, and digital educational resources.
Website:
Email:
Information We Collect
We may collect the following information:
Personal Information
When you place an order or complete a form, we may collect:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Order history
Payment Information
We do not store your M-Pesa PIN, bank card details, or other sensitive financial information.
Payments are processed through secure third-party payment providers.
Newsletter Information
If you subscribe to our newsletter or download a free resource, we may collect:
- Name
- Email address
This information is managed securely through Brevo for email communication.
You may unsubscribe at any time using the link provided in our emails.
Website Usage Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring website
This information helps us improve our website and customer experience.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products and digital downloads
- Respond to customer enquiries
- Send order confirmations
- Provide customer support
- Improve our products and services
- Send newsletters (only if you have subscribed)
- Prevent fraud and protect our business
Cookies
Our website uses cookies to:
- Remember items in your shopping cart
- Improve website performance
- Remember user preferences
- Measure website traffic
- Improve customer experience
You may disable cookies through your browser settings, although some features of the website may not function properly.
Email Marketing
If you choose to join our mailing list, we may occasionally send:
- Product updates
- Educational resources
- Natural living tips
- Promotions
- Special offers
You may unsubscribe at any time by clicking the unsubscribe link included in every email.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share limited information only with trusted service providers who help us operate our business, including:
- Courier companies for product delivery
- Payment service providers
- Website hosting providers
- Email marketing services (Brevo)
These providers are required to protect your information appropriately.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
While no method of internet transmission is completely secure, we strive to use appropriate safeguards to protect your information.
Your Rights
You may request to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Update your contact details.
- Request deletion of your personal information where legally permissible.
- Unsubscribe from marketing communications at any time.
Children's Privacy
Our website is intended for general audiences. We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Shushan Acres
📧 Email: hello@shushanacres.co.ke
📱 WhatsApp: +254 796 365151