Contact & Customer Support
Last Updated: June 2026
At Shushan Acres, we are committed to providing excellent customer service and supporting you throughout your natural living journey. Whether you have a question about an order, a product, or your wellness goals, we're here to help.
How to Reach Us
Email Support
For:
- General enquiries
- Order assistance
- Product information
- Shipping questions
- Returns and refunds
- Wholesale enquiries
- Partnership opportunities
WhatsApp Support
📱 +254 796 365151
For quick assistance with:
- Order updates
- Delivery enquiries
- Product recommendations
- Payment assistance
- General customer support
Business Hours
Monday – Thursday
8:00 AM – 5:00 PM (EAT)
Friday
8:00 AM – 3:00 PM (EAT)
Sunday
9:00 AM – 1:00 PM (EAT)
Saturday & Public Holidays
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Response Times
We aim to respond within:
| Contact Method | Response Time |
|---|---|
| Within 1 business day | |
| Within a few hours during business hours | |
| Order enquiries | Within 24 hours |
| Returns requests | Within 2 business days |
Order Support
Please include your Order Number whenever contacting us regarding:
- Order status
- Shipping updates
- Payment verification
- Product replacements
- Returns or refunds
Providing your order number helps us assist you more quickly.
Product Questions
If you're unsure which product is right for you, we'd be happy to help.
Contact us for guidance on:
- Whole food products
- Natural personal care
- Herbal wellness products
- Honey products
- Digital resources
- Gift ideas
Our goal is to help you make informed choices based on your needs.
Wholesale & Retail Enquiries
Interested in stocking Shushan Acres products?
We welcome enquiries from:
- Retail stores
- Health food shops
- Pharmacies
- Wellness centres
- Churches and ministries
- Schools and educational institutions
- Distributors
Please contact us by email with details about your business.
International Enquiries
We welcome enquiries from customers outside Kenya.
If you require international shipping, please contact us before placing your order so we can provide:
- Shipping options
- Delivery estimates
- Shipping costs
- Customs information (where applicable)
Frequently Asked Questions
When will my order be shipped?
Most orders are processed within 1–2 business days after payment has been verified.
How do I pay?
We currently accept M-Pesa Buy Goods payments through our secure checkout process.
Additional payment options may be introduced in the future.
Can I return a product?
Please refer to our Returns & Refund Policy for full details.
Do you ship across Kenya?
Yes. We deliver nationwide using trusted courier partners including G4S, Wells Fargo, Easy Coach, Ena Parcel, and Guardian.
Do you offer digital products?
Yes. Digital journals, planners, educational resources, and downloadable products are delivered electronically after purchase.
Our Commitment
At Shushan Acres, we believe that excellent customer service is part of caring for our community.
Whether you're purchasing wholesome foods, natural wellness products, handcrafted personal care, or educational resources, we are committed to serving you with honesty, integrity, and care.
Thank you for choosing Shushan Acres.