Shipping Policy
Thank you for shopping with Shushan Acres.
We are committed to delivering wholesome foods, natural wellness products, and handcrafted personal care items safely and efficiently throughout Kenya.
Processing Time
Orders are typically processed within 1–2 business days after payment has been verified.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Partners
We use trusted courier services including:
- G4S
- Wells Fargo
- Easy Coach
- Ena Parcel
- Guardian Courier
The courier selected will depend on your delivery location and the fastest available service.
Shipping Rates (Kenya)
Our shipping charges are based on your order value.
| Order Value | Shipping Fee |
|---|---|
| Up to KSh 1,499 | KSh 600 |
| KSh 1,500 – 2,999 | KSh 500 |
| KSh 3,000 – 4,999 | KSh 400 |
| KSh 5,000 – 6,999 | KSh 350 |
| KSh 7,000 – 7,999 | Ksh 300 |
| KSh 8,000 and above | FREE |
Shipping charges are calculated automatically during checkout.
Delivery Times
Most orders arrive within:
- Major towns: 2–4 business days
- Other locations: 3–7 business days
Delivery times may vary depending on courier schedules and weather conditions.
Local Pickup
Where available, customers may arrange collection by contacting us before placing an order.
Digital Products
Digital products such as downloadable journals, planners, and eBooks are delivered electronically and do not incur shipping charges.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us within 48 hours of delivery with photographs so we can assist you promptly.
Questions
If you have any questions regarding shipping, please contact us:
Email: hello@shushanacres.co.ke
WhatsApp: +254 796 365151